Privacy Policy

1. Introduction

The HOPE Foundation Group LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational credit repair services and website.

2. Information We Collect

Personal Information You Provide

We may collect the following information when you voluntarily provide it:

• Contact Information: Name, email address, mailing address, phone number
• Payment Information: Credit card details, billing address (processed securely through third-party processors)
• Communication Information: Messages you send us, survey responses, feedback
• Account Information: Username, password, account preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, device information, operating system
• Usage Information: Pages visited, time spent on site, click patterns, referral sources
• Cookies and Tracking: Small data files stored on your device to enhance functionality

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Provide educational materials, coaching sessions, and customer support
• Communication: Send course materials, updates, and respond to inquiries
• Payment Processing: Process transactions and send receipts
• Account Management: Create and maintain your account, authenticate users
• Website Improvement: Analyze usage patterns to enhance user experience
• Legal Compliance: Meet regulatory requirements and protect our legal interests
• Marketing: Send educational content and promotional materials (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

• Payment processors (Stripe, PayPal, etc.)
• Email service providers (Mailchimp)
• Website hosting and analytics providers
• Customer support tools

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to:

• Comply with legal processes
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal restrictions)
• Portability: Request transfer of your information to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to certain types of processing, including marketing

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. Email Communications

We use Mailchimp to manage our email communications. When you subscribe to our emails, your information is stored and processed by Mailchimp according to their privacy policy. You can:

• Unsubscribe from marketing emails at any time
• Update your email preferences
• Continue to receive transactional emails related to your services

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Account Information: Until account deletion or 7 years after last activity
• Payment Information: 7 years for tax and audit purposes
• Support Communications: 3 years or until resolution of any issues
• Marketing Data: Until unsubscribe or 5 years of inactivity

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Updating the "last updated" date at the top of this policy

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The HOPE Foundation Group LLC
Privacy Officer
Email: [email protected]
Address: 1021 N Market Plz Ste 107 #765, Pueblo CO 81007